Introduction to unreliability
If you have reliability problems, year after year, then probably the next remarks sounds familiar made by the top-down management:
- The quality of our products has to be improved in a structural way
- The warranty costs are too high
- The time to market must be improved
- The cost price must be lowered
- We are loosing customers
- We have to reorganize
- and sometimes Thankfully our service department makes profit
"We develop to the best we can, but unfortunately ...."
followed by a long list of arguments to explain all the things preventing the creation of good reliability, often the same arguments used earlier.
"But it was out of our influence, because ..."
Another list follows
This scenario repeats itself year after year and it looks like a never ending story. The wait is for a real breakthrough. But it doesn't happen. Is it hopeless? So, we have to live with it? It is our strong belief that something can be done about it.
It was noticed that responsible people were blind to see a logical explanation which is present but we don't want to see it.