Introduction

• Introduction to unreliability

• Company vs Reliability

• A quality problem?

• Quality vs Reliability

• Reliability vs unreliability

• What is the problem?

• Are you the only one?

• Are you Reliability-aware?

• The twelve statements

• How often did you agree with the statements?

• 01. We suffer from too high warranty costs for a too long period

• 02. We have a company wide improvement program in place for years with too less results

• 03. We are reliability aware because we have various ISO certificates and running six-sigma program as well as black belts

• 04. We have failures during manufacturing with unknown root-causes

• 05. Too many batches in production need rework or repair

• 06. Our top down management put pressure on reliability improvements each year

• 07. Complaints from the field show often unexpected failures modes or no defects are found

• 08. A lot of development tasks are outsourced because they can do it quicker and cheaper

• 09. Suppliers are not accessed on their reliability capabilities

• 10. We do not have a reliability department

• 11. We get too few product and/or time for reliability testing

• 12. Purchasing departments are only concerned with the lowest cost price and availability